Industry-specific ADA requirements
- Online menus must be text-based and screen reader accessible
- Online ordering systems must be keyboard operable
- Nutritional and allergen information must be accessible
- Reservation systems require labeled form fields
- Loyalty program interfaces must support assistive tech
Common accessibility issues
- Image-only menus without text alternatives
- Order customization options lacking proper labels
- Allergen information displayed only with color/icons
- Cart and checkout flows losing focus
- Mobile ordering apps with touch-only gestures
- Promo code fields without labels
- Low contrast on pricing and specials
Lawsuit risk
Current lawsuit exposure for this industry is considered high. Businesses in higher-risk categories should prioritize audits and remediation to reduce ADA complaints.
Compliance checklist
- Provide text-based menus alongside images
- Label all customization options in ordering
- Make allergen info accessible (not color-only)
- Ensure checkout works with keyboard only
- Add labels to promo and discount fields
- Use aria-live for cart updates
- Verify contrast on prices and CTAs
- Test loyalty programs with screen readers
Related resources
Scan your Food & Beverage site