Industry-specific ADA requirements
- Service booking and scheduling must be keyboard accessible
- Quote request forms require clear labels and instructions
- Service area lookup tools must work with screen readers
- Before/after photo galleries need alt text
- Customer review sections must be accessible
Common accessibility issues
- Scheduling calendars not keyboard accessible
- Quote forms with placeholder-only labels
- Service area maps without text alternatives
- Photo galleries missing alt text
- Chat widgets trapping focus
- Low contrast on pricing estimates
- Review star ratings not announced to screen readers
Lawsuit risk
Current lawsuit exposure for this industry is considered medium. Businesses in higher-risk categories should prioritize audits and remediation to reduce ADA complaints.
Compliance checklist
- Ensure scheduling tools work with keyboard only
- Add proper labels to all quote forms
- Provide text-based service area information
- Add descriptive alt text to project photos
- Make review ratings accessible
- Test live chat for keyboard accessibility
- Verify contrast on pricing and CTAs
- Use semantic headings for service categories
Related resources
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