Industry-specific ADA requirements
- Quote forms must be accessible
- Policy documents should be available in accessible formats
- Account portals should support screen readers
Common accessibility issues
- Complex forms without instructions
- PDFs without tags
- Focus order issues on quote steps
- Status updates not announced
Lawsuit risk
Current lawsuit exposure for this industry is considered high. Businesses in higher-risk categories should prioritize audits and remediation to reduce ADA complaints.
Compliance checklist
- Provide clear labels and instructions
- Offer accessible policy documents
- Ensure step forms follow logical focus order
- Announce quote progress via status messages
- Test keyboard access to portal actions
Related resources
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