Industry-specific ADA requirements
- Account portals must be accessible under ADA and FCC regulations
- Plan comparison tools should be operable by keyboard
- Bill payment flows must support assistive technologies
- Service outage alerts must be announced to screen readers
Common accessibility issues
- Complex plan comparison tables without proper headers
- Custom dropdowns and filters lacking ARIA labels
- Bill payment forms with unlabeled inputs
- Chat widgets that trap keyboard focus
- Low contrast on data usage meters and alerts
Lawsuit risk
Current lawsuit exposure for this industry is considered high. Businesses in higher-risk categories should prioritize audits and remediation to reduce ADA complaints.
Compliance checklist
- Add proper table headers to plan comparisons
- Label all form fields in account management
- Ensure bill pay flows work with keyboard only
- Use aria-live for outage and usage alerts
- Test chat widgets for keyboard accessibility
- Verify contrast on data usage displays
- Provide skip links past complex navigation
Related resources
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