Key findings
These are the most common accessibility issues we see on USPS's site type.
- Non-text Content (PDF forms)
- Labels or Instructions (application forms)
- Language of Page not set
- Bypass Blocks missing
- Keyboard support gaps in service portals
Why Accessibility Matters for USPS
Mail services are essential infrastructure. Users with disabilities need accessible package tracking, address change forms, and online purchasing to independently manage their postal needs without visiting physical locations.
What this means
A score in the D range suggests there are likely barriers for keyboard and screen reader users. While this is not legal advice, it indicates potential ADA and WCAG 2.1 AA compliance gaps that could affect usability and increase lawsuit exposure.
Business impact
Missed conversions from users who rely on assistive technology, plus higher support costs from inaccessible flows.
Compliance impact
ADA lawsuits often cite WCAG failures like contrast, labels, and keyboard access. Addressing the top issues closes the biggest gaps.
Related resources
Keep exploring accessibility benchmarks and WCAG success criteria.
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