Industry-specific ADA requirements
- Tenant portals must be accessible for rent payments
- Rental application forms require clear labels and instructions
- Maintenance request systems must support assistive tech
- Lease documents should be available in accessible formats
Common accessibility issues
- Rent payment forms without proper labels
- Application uploads lacking instructions
- Property photo galleries without alt text
- Complex filtering on listings not keyboard accessible
- PDF leases without text layers or tags
Lawsuit risk
Current lawsuit exposure for this industry is considered medium. Businesses in higher-risk categories should prioritize audits and remediation to reduce ADA complaints.
Compliance checklist
- Label all fields in tenant portals
- Provide instructions for document uploads
- Add alt text to property images
- Ensure listing filters work by keyboard
- Offer accessible lease document formats
- Use aria-live for maintenance request updates
- Test payment flows with screen readers
Related resources
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