Key findings
These are the most common accessibility issues we see on Booking.com's site type.
- Keyboard issues in date pickers
- Labels or Instructions missing
- Focus Order in multi-step flows
- Contrast (Minimum)
Why Accessibility Matters for Booking.com
Travel planning involves complex date pickers, filter systems, maps, and multi-step booking flows. Travelers with disabilities need accessible search, clear accessibility information for properties, and keyboard-operable reservation systems.
What this means
A score in the C range suggests there are likely barriers for keyboard and screen reader users. While this is not legal advice, it indicates potential ADA and WCAG 2.1 AA compliance gaps that could affect usability and increase lawsuit exposure.
Business impact
Missed conversions from users who rely on assistive technology, plus higher support costs from inaccessible flows.
Compliance impact
ADA lawsuits often cite WCAG failures like contrast, labels, and keyboard access. Addressing the top issues closes the biggest gaps.
Related resources
Keep exploring accessibility benchmarks and WCAG success criteria.
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