Key findings
These are the most common accessibility issues we see on Chewy's site type.
- Non-text Content (missing alt text)
- Info and Relationships (improper headings)
- Link Purpose (In Context)
- Contrast (Minimum)
- Labels or Instructions
Why Accessibility Matters for Chewy
Pet care is essential for millions of people with disabilities who rely on service animals and emotional support pets. Accessible autoship management, prescription ordering, and vet telehealth interfaces are critical for independent pet care.
What this means
A score in the C range suggests there are likely barriers for keyboard and screen reader users. While this is not legal advice, it indicates potential ADA and WCAG 2.1 AA compliance gaps that could affect usability and increase lawsuit exposure.
Business impact
Missed conversions from users who rely on assistive technology, plus higher support costs from inaccessible flows.
Compliance impact
ADA lawsuits often cite WCAG failures like contrast, labels, and keyboard access. Addressing the top issues closes the biggest gaps.
Related resources
Keep exploring accessibility benchmarks and WCAG success criteria.
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