Key findings
These are the most common accessibility issues we see on United Airlines's site type.
- Keyboard issues in seat selection
- Non-text Content (seat maps)
- Focus Order in multi-step booking
- Labels or Instructions (date pickers)
- Status Messages not announced (flight updates)
What this means
A score in the F range suggests there are likely barriers for keyboard and screen reader users. While this is not legal advice, it indicates potential ADA and WCAG 2.1 AA compliance gaps that could affect usability and increase lawsuit exposure.
Business impact
Missed conversions from users who rely on assistive technology, plus higher support costs from inaccessible flows.
Compliance impact
ADA lawsuits often cite WCAG failures like contrast, labels, and keyboard access. Addressing the top issues closes the biggest gaps.
Related resources
Keep exploring accessibility benchmarks and WCAG success criteria.
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