Key findings
These are the most common accessibility issues we see on Progressive's site type.
- Name, Role, Value (quote calculators)
- Labels or Instructions (claims forms)
- Status Messages not announced
- Contrast (Minimum) on policy details
- Focus Order in multi-step applications
Why Accessibility Matters for Progressive
Insurance quote tools with multi-step forms, comparison tables, and policy management dashboards must be accessible. People with disabilities need independent access to obtain quotes, file claims, and manage coverage.
What this means
A score in the C range suggests there are likely barriers for keyboard and screen reader users. While this is not legal advice, it indicates potential ADA and WCAG 2.1 AA compliance gaps that could affect usability and increase lawsuit exposure.
Business impact
Missed conversions from users who rely on assistive technology, plus higher support costs from inaccessible flows.
Compliance impact
ADA lawsuits often cite WCAG failures like contrast, labels, and keyboard access. Addressing the top issues closes the biggest gaps.
Related resources
Keep exploring accessibility benchmarks and WCAG success criteria.
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