Key findings
These are the most common accessibility issues we see on T-Mobile's site type.
- Name, Role, Value (plan comparison tools)
- Labels or Instructions (checkout flows)
- Status Messages not announced
- Contrast (Minimum) on plan details
- Keyboard support gaps in device selectors
Why Accessibility Matters for T-Mobile
Wireless carrier websites handle essential communication services. Plan comparison tools, device selection, account management, and billing interfaces must be accessible for users with disabilities to maintain independent communication access.
What this means
A score in the C range suggests there are likely barriers for keyboard and screen reader users. While this is not legal advice, it indicates potential ADA and WCAG 2.1 AA compliance gaps that could affect usability and increase lawsuit exposure.
Business impact
Missed conversions from users who rely on assistive technology, plus higher support costs from inaccessible flows.
Compliance impact
ADA lawsuits often cite WCAG failures like contrast, labels, and keyboard access. Addressing the top issues closes the biggest gaps.
Related resources
Keep exploring accessibility benchmarks and WCAG success criteria.
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