Industry-specific ADA requirements
- Ticket purchasing flows must be fully accessible
- Venue seating maps need text alternatives
- Video and audio content requires captions and transcripts
- Event calendars should be navigable by keyboard
Common accessibility issues
- Interactive seating maps inaccessible to screen readers
- Date/time pickers not keyboard operable
- Video players without caption controls
- Low contrast on event details and pricing
- Focus lost during multi-step checkout
Lawsuit risk
Current lawsuit exposure for this industry is considered high. Businesses in higher-risk categories should prioritize audits and remediation to reduce ADA complaints.
Compliance checklist
- Provide text-based seating alternatives
- Ensure date pickers support keyboard navigation
- Add captions to all video content
- Label event filters and search controls
- Maintain focus order through ticket checkout
- Verify contrast on pricing and availability
- Test with screen readers end-to-end
Related resources
Free accessibility tools
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Guides & articles
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